Shipping charges are calculated based on weight of the total order, carrier, and shipping service selected. There are no handling or packing fees. For any item marked free shipping or during specials where free shipping is available, orders will be shipped using the most cost effective method available.
Orders are shipped no later than the next business day from the date we receive it. Tracking information, if available, will be emailed once your order has shipped. Please allow 24 hours for carrier websites to update before expecting to see tracking updates on your order.
Shipping delays should be expected during periods of inclement weather, national holidays and for orders placed on weekends. We do not ship orders out on Saturdays. Orders received on Fridays before 1 p.m. EST will be shipped the same day if being sent USPS. Any order using UPS placed on Friday or Saturday will be shipped the following Monday.
The Celtic Heart is currently only shipping orders within the U.S and select international countries. If shipping to an APO/FPO address please remember to select USPS as your shipping method as UPS will not deliver to APO/FPO boxes.
Shipping rates for international orders do NOT include customs fees/duties. Customers are responsible for and should expect to pay any customs or duty fees associated with your purchase.
Returns are accepted for defective items only. Any defective item should be reported to us within 24 hours of receipt in order to be eligible for return. All returns must be pre-approved or they will not be accepted. There are NO returns or exchanges on gift certificates.
In the event an item is lost or damaged during shipping, customers should notify The Celtic Heart immediately by phone 910-477-9150 or by email firstname.lastname@example.org. Once we have been notified we will notify the shipping carrier. Items damaged or lost during shipping will either be refunded or replaced at our discretion based on circumstances and inventory.